Position title
Customer Support Agent - IXB

Position: Customer Support Agent

Location: Tallinn, Estonia [Relocation support not offered for this role]

Start date: As soon as possible

Salary: Dependant on skills and experience

Work Pattern: shift based, 24/7

  • Providing our customers a mind-blowing Monese customer experience.
  • Providing top level customer support with our own Monese style through phone, email and in-app chat.
  • Be the voice of our customers: raise their concerns and feedback to our product and engineering teams.
  • At least 1 year of experience in customer support/call centres (tech or financial/banking environment is a plus).
  • Fluent English, both written and spoken (any additional language is a plus).
  • Excellent communication skills.
  • Quick learner and independent problem-solver.
  • Driven, self motivated and high flexible team player.
  • Efficient, empathetic, patient and positive.
Job Benefits
  • Generous stock options and competitive salary
  • Private healthcare (Estonia & UK - Other locations coming soon)
  • Working holidays - Work from abroad up to 120 days (Terms apply)
  • Five weeks of annual leave
  • Flexible working policy allowing you to work from our state-of-the-art office buildings and from home
  • Flexible working hours
  • Tailored learning and development opportunities
  • Flat structure with open communication at the heart of what we do, so everyone has a voice
  • Your own Monese VIP account for free
  • Modern technologies, including a MacBook for you to work on

What to do next:

  • Click on the link to apply and send your CV and cover letter over to us. This must be in English.
  • We are an equal opportunities employer.
  • We welcome applications irrespective of age, sex, disability, sexual orientation, race, religion, or belief.
  • We make recruiting decisions based on your experience, skills and personality. We believe in employing a diverse workforce and making it central to our success.

At Monese, we are breaking down boundaries every day to help you build a better future.Therefore we have partnered with some of the most influential banking and FinTech companies in the world to work in partnership on multiple global-reaching projects.We have now utilised our modern retail banking experience and the early success of our modular BaaS technology platform here at Monese to create XYB By Monese, which will enable the new generation of financial services to all! For more information please visit: https://xyb.co/We want people with passion and dedication to help us go the distance and support our ambition to change banking forever.

Employment Type
Job Location
Tallinn, Harjumaa, Estonia
Date posted
August 17, 2023
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